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Hotel Reception Specialist

2 months ago

Oak Grove, Kentucky, United States Oak Grove Racing, Gaming & Hotel Full time
PRIMARY RESPONSIBILITIES

The characteristics of the work environment described here reflect the conditions a Team Member may encounter while executing the essential functions of this role, with or without reasonable accommodations. This list of responsibilities is not exhaustive but serves as a general overview. It may be expanded to include additional tasks deemed necessary.
  • Welcomes, registers, and allocates rooms to hotel patrons.
  • Confirms guest identification and determines payment methods for accommodations.
  • Distributes room keys and communicates instructions to bell staff.
  • Maintains records of room availability and guest accounts using computer systems.
  • Calculates bills and processes payments.
  • Handles reservations and confirmations.
  • Utilizes the player CMP system for Marketing offer reservations.
  • Responds to PBX calls and directs them to the appropriate extensions.
  • Addresses inquiries regarding hotel amenities, shopping, dining, entertainment, and other activities associated with the hotel, casino, or entertainment complex.
  • Informs housekeeping staff when rooms are vacated and ready for cleaning.
  • Contacts housekeeping or maintenance teams when guests report issues.
  • Performs basic bookkeeping tasks, such as balancing cash accounts.
  • Other responsibilities as assigned.
PERFORMANCE STANDARDS
  • Ability to uphold high levels of confidentiality and integrity.
  • Foster positive interpersonal relationships among all Team Members and the public.
  • Exhibit excellent verbal and written communication skills.
  • Willingness to take overall responsibility for the performance of the role.
  • Must be detail-oriented, possess a professional demeanor, and demonstrate strong organizational and time management skills, with a focus on customer service.
  • Availability to work as needed, including weekends, holidays, and evenings.
EDUCATION, TRAINING, AND EXPERIENCE
  • High School Diploma or equivalent is required.
  • Understanding of principles and processes for delivering customer service.
  • Able to obtain and maintain a valid gaming/racing license.
PHYSICAL REQUIREMENTS
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While executing the duties of this position, the employee is frequently required to sit or stand; walk; use hands to manipulate, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and communicate verbally or audibly. The employee may also need to lift, push, and pull up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate to loud. The employee is expected to circulate throughout assigned areas, including observing players and the operation of machines.