Clinical Operations Liaison

2 weeks ago


Morrisville, North Carolina, United States Affordable Care Full time

Overview

POSITION SUMMARY

The Clinical Operations Liaison serves as the primary communication conduit between practice operations and clinical teams, facilitating interactions with insurance, revenue cycle management, and training departments within the extensive healthcare services framework, reporting directly to the Senior Vice President of Insurance. This role is essential in channeling information to and from the field regarding initiatives, billing, accounts receivable, and all insurance-related functions. The Liaison will proactively manage communications from corporate projects while also responding to field inquiries, acting as the central point of contact for over 450 clinics.

Key Responsibilities

PRIMARY DUTIES

  • Collaborate with project teams to determine essential messages for dissemination to clinics.
  • Develop and oversee the creation of newsletters.
  • Represent the practices in departmental meetings, ensuring their perspectives are voiced.
  • Identify recurring topics to enhance newsletter content.
  • Assist in managing credentialing requests, training inquiries, and other relevant information from practices.

Qualifications

ESSENTIAL QUALIFICATIONS

  • A minimum of 5 years of experience in a communications capacity.
  • Strong understanding of the U.S. healthcare system; knowledge of dental practices is advantageous.
  • Ability to communicate effectively and respectfully with practice, operations, and clinical leadership.
  • Excellent verbal and written communication skills.
  • Proactive in gathering and distributing key messages.
  • A Bachelor's degree is required.

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