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Patient Service Associate

2 months ago

Morrisville, North Carolina, United States Duke University Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Service Associate to join our team at Duke University. As a key member of our Patient Revenue Management Organization, you will play a critical role in ensuring the smooth operation of our revenue cycle processes.

Key Responsibilities
  • Pre-Visit Preparation: Review next day patients and complete necessary preparation activities to ensure a seamless clinic experience.
  • Patient Check-In/Out: Verify patient demographic data, check-in patients, and manage all necessary documentation.
  • Charge Posting and Cash Management: Accurately identify and post charges, collect co-payments and balances, and manage cash transactions.
  • Appointment Scheduling: Schedule tests and procedures, coordinate lab work, and maintain private physician office charts.
  • Customer Service: Provide exceptional customer service, answer phone calls, and respond to messages in a timely and professional manner.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of one year of work experience in a healthcare-related field, preferably in a revenue cycle or clinical operations setting.
  • Skills: Strong verbal and written communication skills, basic PC and data entry skills, and knowledge of medical terminology and telephone etiquette.
What We Offer

Duke University is committed to creating a diverse and inclusive work environment that values collaboration, innovation, and creativity. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who are passionate about delivering exceptional patient care.