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Account Management Associate

2 months ago

Parsippany, New Jersey, United States Roehm Full time
About the Role

Röhm, a leading supplier of methacrylate chemistry, is seeking a skilled professional to join our team as a Customer Service Specialist. This is a hybrid role, requiring 5 or more days of in-office work per month.

Key Responsibilities
  • Conduct business with safety, environmental, and industrial hygiene concerns as top priorities.
  • Respond promptly to customer inquiries and coordinate with internal departments as needed.
  • Accurately enter sales orders and maintain accurate records of customer information.
  • Oversee customer service and utilize databases for customer prices and product information.
  • Provide 100% phone coverage and respond promptly to customer inquiries.
  • Utilize databases to determine inventory and customer/product relationship information.
  • Process and participate in Quality Notification investigations as needed.
  • Create and maintain customer ship-to accounts and customer profiles.
  • Travel up to 10% per year domestically.
Requirements
  • Bachelor's degree with 2 years of experience, or 5 years or more of equivalent experience in lieu of degree.
  • Preferred experience within a chemical company, but not required.
  • Excellent written and verbal communication skills.
  • Preferred knowledge or experience with databases.
  • Working knowledge of Excel, Word, and Outlook.
What We Offer

Competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage, 401k with company match, and a range of elective insurances at group rates.