Customer Service Representative

3 days ago


Everett, Washington, United States UnitedHealth Group Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at UnitedHealth Group. As a key member of our team, you will be responsible for providing exceptional customer service to our patients and clients.

Key Responsibilities
  • Manage inbound and outbound calls in a timely and efficient manner
  • Assist the Point Teammate in submitting daily requests for referrals and authorizations
  • Schedule, reschedule, and coordinate all patient appointments and tests according to office protocols
  • Meet or exceed performance standards in customer satisfaction and service delivery
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information


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