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Lead IT Support Specialist
2 months ago
Position Overview
Vaco Technology is in search of a highly skilled Senior Service Desk Technician for a long-term engagement. This role focuses on maintaining and enhancing the IT infrastructure, which encompasses network systems, server management, security protocols, storage solutions, and business continuity strategies.
Key Responsibilities
- Oversee Project and Vendor Relationships - Collaborate with local subcontractors and consultants.
- Deliver Daily IT Helpdesk Support - Ensure timely resolution of issues in accordance with established service level agreements.
- Configure and Deploy IT Equipment - Manage the distribution of computers and peripherals throughout the organization.
- Maintain Global Infrastructure - Prioritize availability, reliability, and performance to ensure enterprise-wide stability.
- Mentor and Coach Team Members - Support the professional development of local staff and consultants.
- Ensure IT Security Compliance - Adhere to industry standards and best practices.
- Guide Technology Adoption - Advise on selection methods and evaluation criteria to optimize results.
- Enhance Process Efficiencies - Utilize technology to support organizational goals.
- Provide Expert Input on Technology - Share knowledge to improve the reliability and effectiveness of LAN/WAN systems.
- Manage Telephonic Infrastructure - Oversee communication systems across various regions.
- Track IT Assets Effectively - Maintain visibility into the lifecycle of equipment.
- Identify Network Performance Issues - Monitor and mitigate concerns related to availability and throughput.
- Adapt to Organizational Needs - Fulfill diverse requests to drive value within the organization.
Qualifications
- Minimum of 5 years as a Senior Service Desk Technician, with experience in network, server, security, and storage administration.
- Extensive experience in network support, including routing, switching, and LAN/WAN management.
- Proficient in firewall support, preferably with Cisco Meraki and ASA.
- Strong knowledge of Office/M365 applications, including Azure and Active Directory.
- Experience with hybrid cloud platforms and Microsoft Endpoint Management.
- Familiarity with Azure Cloud services, including resource management and network security.
Preferred Skills
- Experience with Citrix Cloud platforms.
- Knowledge of CAD software installation and maintenance.
- Familiarity with ERP systems such as Epicor and MS Dynamics.
- Background in engineering design or industrial manufacturing.