IT Support Specialist
1 day ago
We are seeking a highly skilled and motivated IT Support Technician to join our team at TeamLogic IT. As an IT Support Technician, you will be responsible for providing technical support and assistance to our clients, ensuring the smooth operation of their IT systems and infrastructure.
Key Responsibilities:- Provide first contact support for incoming requests via telephone, web portal, and email
- Prioritize incidents and service requests according to defined processes to meet defined SLAs
- Use remote tools and diagnostic utilities to aid in resolving support requests
- Perform hands-on fixes at the desktop level when remote tools are not appropriate
- Install and configure hardware and software components throughout various network infrastructure devices
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- College diploma or university degree in the field of Computer Science and/or 5 to 10 years equivalent work experience
- Exceptional written and oral communication skills
- Experience with desktop operating systems including Windows 10, 11 and Mac OS
- Experience with server operating systems including Server Server 2012, Server 2016 is a plus
- Active Directory knowledge a plus
- RMM (Kaseya, Ninja, ConnectWise) and Autotask PSA Experience a plus
- Valid Driver License and ability to drive to customer locations when required
- Competitive wages and full benefits, including health, dental, and vision insurance, paid time off, and 401k
- Challenging work with an interesting variety of projects
- Ongoing training and development to keep your skills sharp and current
- Opportunities to advance in your career and become a company leader
We are a dynamic and growing company that values our employees and provides a supportive and collaborative work environment. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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