Automotive Service Manager

4 weeks ago


Biddeford, Maine, United States VIP Auto LLC Full time
Job Title

Manager-in-Training

Job Summary

The Manager-in-Training M.I.T. plays a crucial role in VIP Auto LLC's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE. This position is designed to equip the ideal candidate with the skills and knowledge necessary to lead a team effectively, ensuring a smooth operation and exceptional customer experience.

Key Responsibilities
  • Workplace Safety: Ensure that the workplace is safe and adheres to all safety policies, procedures, and regulations.
  • Team Development: Develop a superior team by hiring the best associates, providing coaching, and ensuring they have all necessary training and certifications.
  • Scheduling: Properly schedule the team to meet customer needs and maintain a smooth operation.
  • Communication: Effectively communicate with the team, management, and customers to ensure a seamless experience.
  • Dispatching: Control the dispatching and assignment of work orders to technicians, ensuring they have the necessary resources and expertise.
  • Facility Maintenance: Ensure the facility and equipment are well-maintained, clean, and safe for customers and employees.
  • Procedural Compliance: Enforce strict compliance with service codes, municipal, state, and federal regulations, and company policies.
Requirements
  • Knowledge, Skills, and Abilities: Strong people management and leadership skills, excellent verbal and written communication, sound business sense, and a comprehensive understanding of automotive servicing.
  • Education and Experience: Two years of related experience in automotive service management, a two-year college or technical school program, or an equivalent combination of education and experience.
Work Environment

The work environment is an indoor service department, approximately 800 to 2500 square feet, with varying weather conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels. Protective eyewear and back support belts are required for certain duties.



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