Customer Service Associate IV
1 month ago
This is a senior-level position in the SBO Customer Service Team, responsible for leading associates and providing expert-level support to customers. The ideal candidate will have a strong background in healthcare and revenue cycle management, with excellent communication and leadership skills.
Key Responsibilities- Lead and develop a team of customer service associates to achieve high levels of productivity and quality
- Provide expert-level support to customers, resolving complex issues and escalating as needed
- Collaborate with other revenue cycle teams to ensure seamless communication and resolution of issues
- Develop and implement training programs to enhance associate skills and knowledge
- Monitor and analyze performance metrics to identify areas for improvement
- 3+ years of experience in a related healthcare patient accounting field
- 3+ years of previous healthcare call center experience
- Leadership and/or training experience preferred
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- EPIC SBO Customer Service and SelfPay Follow Up proficiencies
- HFMA Certified Revenue Cycle Representative (CRCR) or higher
- MH RCM STEP Credentialed Trainer designation
This position is located in a fast-paced healthcare environment, requiring the ability to work effectively in a team-based setting. The ideal candidate will be able to maintain a high level of productivity and quality while working under pressure.
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Customer Service Representative
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Customer Service Representative
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Retail Sales Associate
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Automotive Service Manager
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Sales Associate
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Service Station Attendant
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Food Service Substitute
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Patient Service Representative
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Service Station Representative
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Retail Sales Associate
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Financial Services Representative
1 month ago
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Cart Attendant
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Retail Team Lead
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Driver and Material Handler
1 month ago
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Travel Nurse RN Position in Biddeford ME
1 month ago
Biddeford, Maine, United States GO Healthcare Staffing Full timeTravel Nurse OpportunityWe are seeking a skilled RN traveler to join our team in Biddeford ME. This 10HR DAY travel position requires current Endo experience and a minimum of 2 years of experience as an RN. The ideal candidate must have an active RN license and BLS and/or ACLS certification by the American Heart Association.What Makes GO Healthcare Staffing...
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Diagnostic Sonography Specialist
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Front Desk Support
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Patient Access Coordinator
1 month ago
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