Transportation Claims Resolution Specialist: Auto Physical and Property Damage

7 days ago

Atlanta, Georgia, United States Reserv Full time
About Reserv

Reserv is an insurtech company that specializes in creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the Role

We are seeking highly organized and customer-focused Transportation Claims Adjusters to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim.

The ideal candidate has a willingness to work through and design process that supports the quickest claim resolution with the best outcome. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements.

Key Responsibilities
  • Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
  • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
  • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
  • Coordinate the repair of damaged vehicles and assist with rental reimbursement
  • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
  • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
  • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
  • Provide input for continuous development of claims guidelines, best practices, and process improvements
  • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
  • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
Requirements
  • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
  • Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with:
    • First party-comp and collision
    • Third-Party PD
    • Total loss adjusters
  • Have active adjuster license(s) and be willing to obtain all licenses within 45 days, including completing state required testing
  • Knowledge of state regulations, policy provisions, and standard operating procedures
  • Commercial experience preferred
  • Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
  • Curious and motivated by problem solving and questioning the status quo
  • Desire to engage in learning opportunities and continuous professional development
  • Willingness to travel for client and claims needs
Benefits
  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized
  • Generous family leave policy
  • Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder

We value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you.

  • Auto/Property Claims Specialist

    4 days ago

    Atlanta, Georgia, United States State Farm Mutual Automobile Insurance Company Full time

    Job Title: Auto/Property Claims SpecialistAt State Farm, we're committed to helping our customers navigate the claims process with Remarkable service. As an Auto/Property Claims Specialist, you'll play a critical role in investigating, evaluating, and negotiating claims to ensure our customers receive fair and timely resolutions.Responsibilities:Investigate...

  • Auto Physical Damage Claims Investigator

    3 weeks ago

    Atlanta, Georgia, United States The General Full time

    Job SummaryWe are seeking a highly skilled Auto Physical Damage Claims Investigator to join our team at The General. As an Auto Physical Damage Claims Investigator, you will be responsible for investigating and maintaining auto physical damage claims, reviewing coverages, completing appraisals, and settling claims.Key ResponsibilitiesInvestigate and Maintain...

  • Claims Resolution Specialist

    1 month ago

    Atlanta, Georgia, United States Reserv Full time

    Job OverviewAbout ReservReserv is an innovative insurtech firm dedicated to developing and implementing advanced AI and automation solutions aimed at enhancing efficiency and simplicity in the claims process. Established by industry veterans with extensive experience in SaaS and digital claims, we are supported by prominent investors and have been...

  • Claims Resolution Specialist

    2 weeks ago

    Atlanta, Georgia, United States Unavailable Full time

    {"h1": "Claims Resolution Specialist", "p": "At Federated Insurance, we strive to create a work environment that embodies our values and commitment to diversity and inclusion. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities.As a Claims Resolution...

  • Claims Resolution Specialist

    1 month ago

    Atlanta, Georgia, United States Reserv Full time

    Job OverviewAbout ReservReserv is an innovative insurtech company dedicated to developing advanced AI and automation solutions that enhance efficiency and simplify the claims process. Established by industry veterans with extensive experience in SaaS and digital claims, Reserv is supported by prominent investors and is committed to transforming the claims...

  • Claims Specialist

    3 weeks ago

    Atlanta, Georgia, United States State Farm Mutual Automobile Insurance Company Full time

    About the RoleWe are seeking a skilled Claims Specialist to join our team at State Farm Mutual Automobile Insurance Company. As a Claims Specialist, you will play a critical role in helping our customers navigate the claims process while providing exceptional service.Key ResponsibilitiesInvestigate and evaluate claims to determine coverage, liability, and...

  • Claims Resolution Specialist

    1 month ago

    Atlanta, Georgia, United States Reserv Full time

    Job OverviewAbout ReservReserv is an innovative insurtech company dedicated to developing and implementing advanced AI and automation solutions to enhance efficiency and simplicity in the claims process. Founded by industry experts with extensive experience in SaaS and digital claims, we are backed by prominent investors and have been operational since 2022....

  • Auto Damage Claims Adjuster

    6 days ago

    Atlanta, Georgia, United States The Allstate Corporation Full time

    Auto Damage Adjuster RoleA day in the life of the Auto Damage Adjuster, and what it takes to do the jobKey ResponsibilitiesPlay a crucial role in our Auto claims handling processWrite estimates directly at customer homes, repair shops, or tow yardsConduct thorough assessments of vehicle damageCommunicate effectively with customers and stakeholdersWhat We...

  • Commercial Auto Claims Specialist

    2 weeks ago

    Atlanta, Georgia, United States VirtualVocations Full time

    A company is looking for a Commercial Auto Claims Representative - Property Damage (PD) professional to join their team. Key Responsibilities: * Investigate losses and identify coverage issues * Handle First Party Damages, Third Party Damages, Total Loss, Fire, Theft, and Glass Claims * Evaluate injury demands and negotiate settlements Required...

  • Material Damage Appraiser Specialist

    2 weeks ago

    Atlanta, Georgia, United States AssuranceAmerica Full time

    Job SummaryThis role is responsible for ensuring the quality of property damage claims handling, including appraisal review, subrogation, salvage, total loss, and SIU investigations associated with auto property claims. The ideal candidate will have a strong understanding of property claim estimating, evaluating, negotiating, and resolution skills.Key...

  • Material Damage Appraiser Specialist

    1 week ago

    Atlanta, Georgia, United States AssuranceAmerica Full time

    Job SummaryThis role is responsible for ensuring the quality of property damage claims handling, including appraisal review, subrogation, salvage, total loss, and SIU investigations associated with auto property claims. The ideal candidate will have a strong understanding of property claim estimating, evaluating, negotiating, and resolution skills.Key...

  • Senior Claims Manager

    4 weeks ago

    Atlanta, Georgia, United States Genpact Full time

    About the RoleGenpact is seeking a highly skilled Senior Claims Manager to join our team. As a key member of our organization, you will be responsible for overseeing and managing all aspects of property claims and inspections, including pricing/evaluation, onsite/field inspections, and property structure assessments.Key ResponsibilitiesContents Claims...

  • Claims Manager, Commercial Auto

    4 days ago

    Atlanta, Georgia, United States Starr Insurance Companies Full time

    Job Title: Claims Manager, Commercial AutoStarr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance solutions to businesses and industries worldwide.We are seeking a highly skilled Claims Manager, Commercial Auto to oversee the management of nationwide commercial auto property damage...

  • Auto Damage Adjuster

    3 days ago

    Atlanta, Georgia, United States Allstate Insurance Company Full time

    Auto Damage Adjuster Job DescriptionAt Allstate, we're committed to protecting our customers' assets and providing exceptional service. As an Auto Damage Adjuster, you'll play a vital role in our claims handling process, working directly with customers to assess and finalize estimates.Key Responsibilities:Conduct thorough assessments of auto damage to...

  • Material Damage Appraiser

    3 weeks ago

    Atlanta, Georgia, United States AssuranceAmerica Full time

    Job Summary:This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a "roll up your sleeves" attitude to help make things happen.This position is responsible...

  • Property Claims Specialist

    4 weeks ago

    Atlanta, Georgia, United States Crawford & Company Full time

    Property Claims SpecialistBecome a vital member of Crawford & Company as a Property Claims Specialist, where you will play a crucial role in the resolution of both residential and commercial property claims. Your primary responsibilities will include investigating losses, interpreting insurance coverages, and negotiating fair settlements. Additionally, you...

  • Head of Commercial Transportation Claims Operations

    1 month ago

    Atlanta, Georgia, United States Reserv Full time

    Become a Key Player as the Head of Claims Operations at ReservReserv is an innovative insurtech firm committed to transforming the claims landscape through advanced AI and automation solutions. Supported by Bain Capital and Altai Ventures, we aim to redefine the benchmarks for Third Party Administrators (TPAs), insurance technology providers, and claims...

  • Liability Claims Manager

    4 weeks ago

    Atlanta, Georgia, United States southerncompany-veterans Full time

    About the RoleWe are seeking a highly skilled Claims Resolution Specialist to join our team at Southern Company Gas. As a Claims Resolution Specialist, you will be responsible for managing and resolving high exposure general liability, automobile, and other claims involving alleged bodily injury and property damage.Key ResponsibilitiesManage and resolve high...

  • Multi-Line Claims Adjuster

    2 days ago

    Atlanta, Georgia, United States Property Claim Professionals Full time

    Job OpportunityWe are seeking a skilled Multi-Line Claims Adjuster to join our team at Property Claim Professionals. As a key member of our organization, you will be responsible for handling property and liability claims with professionalism and expertise.Key Responsibilities:Conduct thorough investigations of property and liability claims, including...

  • Claims Resolution Specialist

    2 weeks ago

    Atlanta, Georgia, United States JCW Group Full time

    JCW Group is seeking a skilled Claims Resolution Specialist to join their team. As a key member of the claims department, you will play a critical role in investigating and analyzing EPL and D&O claim submissions. Your expertise will be essential in adjusting complex claims in all phases of litigation, actively engaging in business development, innovation,...