Claims Manager, Commercial Auto

4 days ago


Atlanta, Georgia, United States Starr Insurance Companies Full time
Job Title: Claims Manager, Commercial Auto

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance solutions to businesses and industries worldwide.

We are seeking a highly skilled Claims Manager, Commercial Auto to oversee the management of nationwide commercial auto property damage and bodily injury claims handled by Third Party Administrators (TPAs).

Key Responsibilities:
  • Monitor claims online through TPA systems and assist TPAs in developing and implementing investigation strategies to identify critical issues affecting liability, causation, and damages.
  • Manage and adjust claims with the support of TPAs, ensuring the highest level of customer service and technical claim file quality for primary and excess policies.
  • Provide oversight to TPAs in analyzing and drafting coverage letters as needed.
  • Draft reports, set reserves within authority limits, and make claim/reserve recommendations to senior management on large exposures.
  • Lead negotiations during case dispositions and travel to conferences, mediations, and trials as necessary.
  • Deliver exceptional claim service to external clients and internal partners.
  • Collaborate with underwriting, loss control, and other internal stakeholders on claim status, exposures, and other factors impacting their risks.
Requirements:
  • Ten+ years of claims handling experience, including litigation management and oversight of TPA's.
  • Demonstrated success managing litigation, evaluating, and negotiating commercial auto claims involving both property damage and bodily injury exposures.
  • Strong communication (verbal and written) and interpersonal skills.
  • 15% Travel is required and will vary depending on business needs and caseload.
  • Working knowledge of Microsoft Word and Excel.
  • Ability to manage time effectively, set priorities, and meet deadlines.
  • Insurance adjuster licenses must be obtained for all states requiring the same.

Starr is an equal opportunity employer, committed to creating an inclusive environment for all employees. We offer first-class training and development opportunities to all employees, aiming to grow our own talent and bring out the best in people.



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