Technical Support Specialist

16 hours ago


Westfield Center, Ohio, United States ohio farmers insurance Full time
Technical Support Representative

At Ohio Farmers Insurance, we are seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:
  • Provide technical support via phone, chat, and web ticketing interfaces to internal and external customers.
  • Assist with tier 1 and tier 2 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk.
  • Document resolutions in the ticketing system, including correspondences with customers, problem analysis, troubleshooting performed, and resolution.
  • Ensure proper closure of issues and provide continuous enhancement of customer service experience.
  • Collect support information and provide support for tier 1 and tier 2 incident resolution, change requests, and how-to requests.
  • Identify recurring problems and escalate issues to appropriate tier support.
Requirements:
  • 0-3 years of IT support experience in handling multiple system environments.
  • High School Diploma or General Education Diploma (GED) and/or commensurate experience.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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