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Medical Device Educator
2 months ago
At Inizio Engage, we are seeking a highly skilled Medical Device Educator to join our team. As a Medical Device Educator, you will play a critical role in delivering virtual or telephonic educational support to Immunology patients, caregivers, and healthcare professionals.
Key Responsibilities:- Deliver educational support to patients and healthcare professionals on designated disease states, meeting all relevant standards set by the company and Clinical Manager.
- Provide treatment and medical device product education, including supplemental injection training support via live, telephonic, or video engagement.
- Offer education on available support programs, product fulfillment processes, and insurance coverage to patients.
- Address patient questions related to insurance coverage, product fulfillment, and support programs.
- Present virtual educational programs to healthcare professionals, patients, and caregivers in accordance with client procedures.
- Enroll patients and caregivers into educational seminars or provide resources to assist them with finding local community resources or centers of care.
- Collect demographic data and disposition for product, sample, reimbursement services, and literature fulfillment.
- Maintain excellent quality and superior customer service while adhering to program talking points or scripts.
- Associate's degree or bachelor's degree or equivalent work-related experience.
- Minimum of 3 years' experience working in the healthcare field.
- Technical knowledge of healthcare reimbursement from a patient and provider perspective.
- Excellent interpersonal skills with a pleasant telephone manner and articulate phone voice.
- Competency with Call Center Telephone Technology.
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes.
Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge, and support they need.
We are an equal opportunities employer and consider applicants without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
