Front Desk Coordinator

1 day ago


Milwaukee, Wisconsin, United States Familia Dental Full time
About the Role

Familia Dental is seeking a highly skilled and compassionate Front Desk Receptionist to join our team at our Mitchell Park office.

Job Purpose

The successful candidate will be responsible for effectively and efficiently checking in patients, verifying insurance eligibility, confirming and/or rescheduling appointments as needed, and collecting payments for services provided.

Key Responsibilities
  • Greet and check in patients in a friendly and professional manner
  • Answer phone calls and schedule appointments in a timely and efficient manner
  • Maintain accurate and up-to-date patient records and accounts
  • Verify patient insurance coverage and follow protocols
  • Collect payments for services provided and process transactions
  • Participate in morning huddles, chart reviews, and regular office meetings
  • Follow company policies and procedures, including HIPAA regulations and OSHA laws
Requirements
  • Excellent customer service and verbal communication skills
  • Ability to read, write, speak, and understand information effectively
  • Basic computer knowledge and experience with dental management software
  • Ability to work in a fast-paced, patient-focused environment
  • Organizational skills and attention to detail
  • Interpersonal and listening skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment
  • Access to financial advisors and employee assistance programs
Availability

Full-time employment, 4+ days a week, 30-40 hours per week, with availability to work Saturdays as needed.



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