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Front Desk Supervisor

2 months ago

Milwaukee, Wisconsin, United States Saint Kate The Arts Hotel Full time
About the Role

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Saint Kate The Arts Hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service, supervising front desk staff, and ensuring a seamless guest experience.

Key Responsibilities
  • Supervise and train front desk staff to ensure excellent customer service and efficient operations
  • Manage front desk operations, including check-in, check-out, and guest requests
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless guest experience
  • Monitor and maintain accurate records and reports
Requirements
  • Previous supervisory experience in a hotel or customer service environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • High school diploma or equivalent required
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Discounts on hotel stays and other perks