Retail UX Specialist
2 weeks ago
Job Title: Retail UX Specialist
Location: Remote - Hybrid
Duration: 6 Month(s), Contract to Hire
Key Skills – Service design, service blueprinting, qualitative and quantitative analysis, NGPOS
Position Overview:
Flexton Inc. is seeking a skilled and service-oriented UX Specialist to enhance our NGPOS (next-generation point of sale) initiatives. The ideal candidate will possess a systems-oriented mindset, capable of conducting thorough research to shape experience strategies, visualize intricate technical solutions, and design comprehensive journeys for diverse user groups including associates, customers, and service personnel.
Key Responsibilities:
- Craft user journey maps, service blueprints, and other visual documentation to illustrate both the current state and future aspirations of our point of sale ecosystem.
- Identify user requirements and challenges, collaborating with stakeholders to prioritize and address these issues effectively.
- Plan and execute user research, engaging team members and stakeholders to gain insights into our end-users and their challenges. Direct interaction with users in retail environments is highly beneficial.
- Lead collaborative initiatives and facilitate workshops using various frameworks to ensure alignment on a unified vision.
Ideal Candidate Profile:
- Exhibits a proactive approach, empowered to make data-driven decisions based on both qualitative and quantitative insights.
- Demonstrates a strong passion for process design and improvement.
- Quickly grasps the unique challenges faced by users during in-store transactions and documents findings for enhanced visibility.
- Possesses the ability to confidently lead workshops and collaborative sessions.
- Builds strong relationships across the organization, acting as a catalyst for teamwork and collaboration.
Preferred Qualifications:
- Experience or familiarity with payment systems.
- Technical acumen.
- Experience with analytics and metrics related to user experience success.
- Proximity to retail environments for firsthand user experience insights.
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