Retail Sales Associate

5 days ago

Cincinnati, Ohio, United States Sunnyside Full time
About Sunnyside

Sunnyside is a leading cannabis retailer dedicated to providing a welcoming and judgement-free experience for all customers. Our mission is to normalize and professionalize the cannabis industry through education, quality products, and exceptional customer service.

Job Summary

The Customer Experience Specialist will be responsible for advising customers on selecting the proper cannabis products for their needs, while acting as an ambassador of our company's mission. This role requires strong customer service skills, product knowledge, and adherence to state compliance regulations to ensure a best-in-class experience.

Key Responsibilities
  • Greet customers and ensure a best-in-class experience
  • Build customer relationships by asking questions and listening attentively to customer needs
  • Assist customers in product selection through education of different cannabis products and their varying impact on the human body
  • Apply effective selling and cross-selling techniques to build baskets
  • Verify proper documentation and ID for customers
  • Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion
  • Label and package customer orders
  • Perform accurate cash handling in the company's Point of Sale system
  • Maintain accurate records of all dispensary activities
  • Perform routine inventory counts of all products
  • Ensure product stock is organized and meets compliance regulations
  • Assist managers with organizing sales floor merchandise and product displays
  • Ensure security measures and safety compliance in the store
  • Assist in keeping the store an organized and clean environment for customers and team
Requirements
  • High School Diploma or equivalent
  • Minimum 1 year experience in customer service; retail or hospitality experience preferred
  • Flexibility to work shifts that may include opening, closing, weekends, and holidays
  • Excellent customer service skills and ability to engage with customers
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
  • Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)

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