Technical Support Specialist

6 days ago


Durham, North Carolina, United States Swoon Full time

Are you passionate about delivering exceptional customer service? Do you have a knack for resolving complex technical issues?

About the Role

We are seeking a highly skilled Helpdesk Analyst to join our team in Durham, NC. As a Helpdesk Analyst, you will be responsible for providing top-notch support to our clients, troubleshooting and resolving technical issues, and collaborating with our IT teams to ensure seamless operations.

Responsibilities
  • Manage and resolve IT tickets in a timely and efficient manner, ensuring minimal disruption to our clients' businesses.
  • Collaborate with our IT teams to troubleshoot and resolve complex technical issues, escalating where necessary.
  • Develop and maintain knowledge articles to enhance our support experience and self-service capabilities.
  • Provide quality customer service to our clients, designing processes to enhance their support experience.
  • Maintain accurate documentation of ticket tracking systems and identify trends to improve help desk operations.
About Swoon

Swoon is a leading staffing company that handles the needs of over 80 Fortune 500 clients. We have been recognized as one of the Best and Brightest Companies to Work for in the Nation, and we're committed to delivering exceptional results for our clients.

We offer a competitive salary of $21/hour and a dynamic work environment that fosters growth and development. If you're passionate about delivering exceptional customer service and have a knack for resolving complex technical issues, we encourage you to apply for this exciting opportunity.



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