Technical Support Specialist

7 days ago


Durham, North Carolina, United States Broadcom Corporation Full time

Job Overview:

Broadcom Corporation is seeking a skilled Mainframe Technical Support Professional to join our team. As a key member of our software support group, you will provide expert technical assistance to customers worldwide.

About the Role:

This position involves providing omni-channel support for complex questions and problems related to our mainframe software products. You will work closely with customers to understand their needs and deliver solutions that meet their business objectives.

Responsibilities:

  • Provide technical assistance to customers via phone, email, and online platforms.
  • Collaborate with cross-functional teams to resolve customer issues and improve product quality.
  • Analyze customer data to identify trends and areas for process improvement.
  • Develop and maintain in-depth knowledge of Broadcom's mainframe software products and technologies.
  • Stay up-to-date with industry developments and emerging trends.

Requirements:

  • 8+ years of experience in mainframe software support or systems programming.
  • Proven track record of delivering excellent customer service and technical expertise.
  • Demonstrated proficiency in z/OS, Unix, ACF2, Top Secret, and CICS.
  • Strong communication and teamwork skills.

Benefits:

  • An estimated salary range of $84,000 - $135,000 per year.
  • A comprehensive benefits package including medical, dental, and vision plans.
  • A 401(k) plan with company matching contributions.
  • An Employee Stock Purchase Program (ESPP).
  • A generous paid time off policy.


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