IT Technical Specialist
3 weeks ago
We are seeking an IT Technical Specialist to join our Operations team. As an IT Technical Specialist, you will provide remote and on-site IT support to a diverse group of customers in the Raleigh-Durham metro area.
About the RoleThis is a full-time position that requires travel to our headquarters in Durham, NC, as well as to customer sites in nearby counties. You will work within a team structure to provide technical assistance to clients at all levels.
About YouTo be successful in this role, you should have excellent customer service skills and be able to work confidently and independently. You should also have experience with computer hardware configuration, implementation, cloud computing tasks, and network troubleshooting.
What We're Looking For- Two-year associate degree or 2+ years related experience and/or training
- Extensive Windows 10/11 Professional operating system support experience
- Proficiency with macOS operating systems and hardware
- Experience using remote control software to provide desktop support
- $60,000 - $80,000 per year salary, depending on experience
- Company-paid health, dental, vision, disability, life, and AD&D insurance
- 401K and Roth 401k plan with match
- Monthly phone, internet, and travel stipend
- Three weeks of flexible Paid Time Off (PTO) in year one of employment
- Five days of Paid Sick Leave (PSL) annually
- Eight Paid Holidays
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IT Technical Specialist
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