Senior Professional Services Consultant, Zero Trust Security Expert
4 days ago
At Cloudflare, we are on a mission to help build a better Internet. Our company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through our intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.
Job SummaryWe are seeking a highly skilled Professional Services Consultant to join our team. As a key member of our Customer Success team, you will be responsible for onboarding new customers, additional products for existing customers, and customers who come to us when their applications and networks are being attacked. You will work closely with Sales and Customer Success to deliver timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices.
Responsibilities- Deliver a timely and organized onboarding for customers
- Ensure customers see the full value in Cloudflare's products
- Advise on technical best practices
- Provide customers with clear proactive technical guidance and expertise across all our products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Contribute towards the success of the organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices
- A minimum 5 years experience working in a technical implementation or onboarding team, security engineering team, security operations center or other highly technical team
- Deep understanding of how the internet works, including internet and security technologies, layers and protocols of the OSI model, reverse and forward proxies, and security aspects of an internet property
- Demonstrated experience with software distribution, software distribution via Mobile Device Management platforms, and deep understanding of SSO, ADFS, LDAP, and SAML
- Detailed working knowledge of web-based security and network infrastructure, security proxies, and security skills and certifications
- Ability to manage a project, work to deadlines, and prioritize between competing demands
- Ability to work with all levels of an organization (both internally and externally) with experience of both working cross-functionally and geographically
- Strong interpersonal communication (verbal and written) and organizational skills
- Highly motivated, driven, and passionate about technology and customer success
- Knowledge of Cloudflare ZTNA solutions such as Teams, Access, Gateway, and Browser Isolation
- Understanding of, or experience with, regulatory requirements such as PCI DSS, HIPAA, and SOC-2
We are an equal opportunity employer and are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
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