Senior Professional Services Consultant

5 days ago


San Francisco, California, United States Pendo Full time
Accelerate Time to Value with Pendo

The Professional Services team at Pendo is dedicated to delivering exceptional outcomes for our customers. As a Senior Consultant, you will play a pivotal role in achieving this mission by leveraging your technical expertise and customer-facing skills to drive transformational change from initiation to completion.

Key Responsibilities:
  • Lead customer engagements from initiation to completion, ensuring projects are delivered on time, within scope, and to the highest standards.
  • Act as a trusted advisor, autonomously collaborating with customers to deeply understand their needs, business goals, and timelines, driving them toward successful outcomes.
  • Utilize your expertise in transformation and change management to guide customers through the adoption of new products or processes, ensuring smooth transitions and maximizing impact.
  • Deliver advanced technical solutions, including in-application tagging, guide creation, and foundational integration setup, ensuring seamless implementation and ongoing success.
  • Foster strong relationships across various customer personas and segments, particularly within large Enterprise accounts, to ensure ongoing satisfaction and long-term success.
  • Lead and mentor junior consultants, sharing knowledge and expertise to elevate the team's overall capabilities.
Requirements:
  • 5+ years in a customer-facing technical role, ideally within a SaaS B2B environment, with a proven ability to deliver compelling presentations and drive customer success.
  • Demonstrated experience in leading transformation initiatives and managing change within customer organizations, with a strong ability to influence and drive adoption of new technologies or processes.
  • Strong proficiency in CSS, HTML, or similar web technologies, with the ability to design and implement technical solutions, including in-app tagging, setup, and analytics.
About Pendo

Pendo was founded in 2013 by former product managers who combined their heads and hearts to build something they wanted but never had as product managers - a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.



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