Customer Support Specialist
2 weeks ago
Maplecrest Ford Lincoln is actively seeking dedicated and motivated individuals who are eager to excel in a dynamic environment.
This role is distinct from typical call center positions due to our commitment to achieving success and fostering growth within the organization.
As a Customer Service Representative, you will play a crucial role in enhancing customer satisfaction by addressing inquiries, resolving issues, and possessing comprehensive knowledge of our products.
The ideal candidate will embody a customer-centric approach, striving to provide exceptional service in every interaction.
Key Responsibilities:
- Handle incoming customer communications - Respond to calls and emails to resolve customer inquiries and concerns.
- Coordinate appointments and maintain a consistent performance standard.
- Advise on customer success - Guide customers on effectively utilizing our products/services tailored to their specific needs.
- Maintain product expertise - Serve as a knowledgeable resource to ensure customers receive accurate and relevant information.
- Document interactions in CRM - Log customer interactions in our internal system to support cross-departmental collaboration and relationship building.
Qualifications:
- Outstanding written and verbal communication abilities.
- Capability to address customer complaints with effective solutions and a positive demeanor.
- Commitment to exceeding customer expectations with exceptional service.
- Strong time-management and prioritization skills.
- Familiarity with CRM systems.
- A drive for excellence and a proactive attitude.
Equal Employment Opportunity
Maplecrest Ford Lincoln is committed to providing equal employment opportunities and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected characteristic. Employment decisions will be based on merit, qualifications, and abilities.
Note:
The information provided in this job description is intended to outline the general nature and level of work performed by individuals in this role. It is not an exhaustive list of all responsibilities, duties, and skills required. Employees may be asked to perform additional tasks as necessary.
Powered by JazzHR
-
Customer Support Specialist
2 weeks ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob OverviewMaplecrest Ford Lincoln is actively seeking dedicated and motivated individuals who are eager to excel in a dynamic environment.This role is pivotal in enhancing customer satisfaction by managing inquiries, resolving issues, and showcasing comprehensive product knowledge.Key Responsibilities:Handle incoming customer communications - Respond to...
-
Outbound Customer Service Specialist
2 weeks ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timePosition OverviewMaplecrest Ford Lincoln is actively seeking dedicated and motivated individuals to fill the role of Outbound Customer Service Specialist. This position is ideal for those who are eager to excel in a dynamic environment and achieve significant financial rewards.Our organization stands out from typical call centers due to our commitment to...
-
Administrative Support Specialist
7 days ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob SummaryWe are seeking a highly skilled and organized Administrative Receptionist to join our team at Maplecrest Ford Lincoln. The ideal candidate will possess excellent communication and customer service skills, with the ability to multitask in a fast-paced environment.Key ResponsibilitiesGuest Services: Welcome and assist guests, employees, and clients,...
-
Customer Engagement Specialist
2 weeks ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob OverviewMaplecrest Ford Lincoln is actively seeking dedicated and motivated individuals to excel in a dynamic customer service role. This position is ideal for those who are eager to achieve significant financial rewards while contributing to a winning team.The successful candidate will play a crucial role in enhancing customer satisfaction by responding...
-
Outbound Customer Service Specialist
2 weeks ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob OverviewMaplecrest Ford Lincoln is actively seeking dedicated and motivated individuals who are eager to excel in a rewarding environment.Our dealership stands out from the competition due to our commitment to success and growth. If you aspire to thrive within a dynamic organization, this position may be the perfect fit for you.As a customer service...
-
Outbound Customer Engagement Specialist
2 weeks ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob OverviewMaplecrest Ford Lincoln is actively seeking dedicated and motivated individuals who are eager to achieve substantial financial rewards. We pride ourselves on our unique approach to customer service, driven by a strong desire to excel.As a vital member of our customer service team, you will play a key role in enhancing customer satisfaction by...
-
Customer Service Representative
6 days ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob OverviewMaplecrest Ford Lincoln is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a strong desire to grow within a dynamic and fast-paced organization.Key Responsibilities:Customer...
-
Customer Service Representative
4 days ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob OverviewMaplecrest Ford Lincoln is committed to providing equal employment opportunities to all individuals. Our organization values diversity and promotes a culture of inclusion.Key Responsibilities:Support the sales and service teams in a fast-paced automotive office environment.Provide exceptional customer service and respond to customer inquiries in...
-
Customer Service Representative
1 week ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob OverviewMaplecrest Ford Lincoln is committed to providing equal employment opportunities to all individuals. Our organization values diversity and promotes a culture of inclusion.Job ResponsibilitiesProvide exceptional customer service to clients and customersAssist with administrative tasks, including data entry and record-keepingSupport sales and...
-
Automotive Parts Specialist
2 weeks ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob OverviewMaplecrest Ford Lincoln is seeking a knowledgeable Automotive Parts Specialist to join our dynamic team in a fast-paced dealership environment.The ideal candidate will have a strong understanding of automotive components and accessories, enabling them to effectively address customer inquiries and provide exceptional service. A friendly demeanor,...
-
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob SummaryWe are seeking a highly skilled and organized Receptionist to join our team at Maplecrest Ford Lincoln. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our sales team.Key ResponsibilitiesCustomer Service: Greet and assist visitors,...
-
Automotive Facility Maintenance Specialist
2 weeks ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob OverviewCOMPETITIVE PAY AND A POSITIVE WORK ENVIRONMENTThe Automotive Facility Maintenance Specialist will report directly to the General Manager and Service Manager, undertaking essential maintenance tasks across three busy automotive service centers located on the same premises.This role involves collaborating with fellow maintenance personnel to...
-
Service Advisor
6 days ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob SummaryWe are seeking a highly skilled Service Advisor to join our team at Maplecrest Ford Lincoln. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesCustomer Service: Provide top-notch customer service by communicating effectively with customers, addressing their...
-
Automotive Parts Consultant
1 week ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob SummaryWe are seeking an experienced Automotive Parts Sales Specialist to join our team at Maplecrest Ford Lincoln. As a key member of our sales team, you will be responsible for selling Ford parts in a retail and wholesale environment to customers in person, over the phone, and through e-commerce platforms.Key ResponsibilitiesSell Ford parts to...
-
Vision Care Specialist
2 weeks ago
Hemlock Farms, Pennsylvania, United States Luxottica Full timePosition Overview:At Luxottica, we are dedicated to enhancing vision and style while creating an enjoyable experience for our customers. Our mission is to make vision care accessible and enjoyable.Key Responsibilities:Provide exceptional eye care services to clients.Conduct comprehensive eye examinations and assessments.Offer personalized eyewear solutions...
-
Automotive Service Specialist
2 weeks ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timePosition OverviewMAPLECREST is seeking a skilled Automotive Technician to enhance our service team. This role involves the repair and maintenance of vehicles, ensuring satisfaction for our valued clientele.What We OfferCompetitive pay of up to $70 per hourGuaranteed 50 hours of work per weekSigning bonus availableConsistent workloadSupportive long-term...
-
Automotive Repair Specialist
6 days ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob SummaryMaplecrest Ford Lincoln is seeking a skilled Automotive Technician to join their team. As a key member of our service department, you will be responsible for diagnosing and repairing vehicles to ensure our customers receive exceptional service.Key ResponsibilitiesVehicle Maintenance - Perform routine maintenance tasks, including oil changes, tire...
-
Automotive Repair Specialist
6 days ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timeJob Opportunity at Maplecrest Ford LincolnJob Title: Automotive TechnicianJob Summary:We are seeking a skilled Automotive Technician to join our team at Maplecrest Ford Lincoln. As an Automotive Technician, you will be responsible for performing routine maintenance and repairs on vehicles, conducting diagnostic procedures, and managing...
-
Automotive Finance Specialist
2 weeks ago
Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full timePosition OverviewMaplecrest Ford Lincoln, a family-owned business with over 50 years of experience in the automotive industry, is seeking a qualified Finance Manager with a strong background in automotive finance.What We Offer:Attractive compensation package commensurate with experienceComprehensive health, dental, and vision insurancePaid time off including...
-
Vision Care Specialist
2 weeks ago
Hemlock Farms, Pennsylvania, United States Luxottica Full timePosition Overview:At Luxottica, we are dedicated to enhancing the vision and style of our customers while creating an enjoyable experience. Our mission is to make vision care engaging and accessible.Key Responsibilities:Provide exceptional eye care services to clients.Engage with customers to understand their vision needs.Maintain a vibrant and welcoming...