Customer Support Specialist

2 weeks ago


Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full time
Job Overview

Maplecrest Ford Lincoln is actively seeking dedicated and motivated individuals who are eager to excel in a dynamic environment.

This role is distinct from typical call center positions due to our commitment to achieving success and fostering growth within the organization.

As a Customer Service Representative, you will play a crucial role in enhancing customer satisfaction by addressing inquiries, resolving issues, and possessing comprehensive knowledge of our products.


The ideal candidate will embody a customer-centric approach, striving to provide exceptional service in every interaction.

Key Responsibilities:

  • Handle incoming customer communications - Respond to calls and emails to resolve customer inquiries and concerns.
  • Coordinate appointments and maintain a consistent performance standard.
  • Advise on customer success - Guide customers on effectively utilizing our products/services tailored to their specific needs.
  • Maintain product expertise - Serve as a knowledgeable resource to ensure customers receive accurate and relevant information.
  • Document interactions in CRM - Log customer interactions in our internal system to support cross-departmental collaboration and relationship building.

Qualifications:

  • Outstanding written and verbal communication abilities.
  • Capability to address customer complaints with effective solutions and a positive demeanor.
  • Commitment to exceeding customer expectations with exceptional service.
  • Strong time-management and prioritization skills.
  • Familiarity with CRM systems.
  • A drive for excellence and a proactive attitude.

Equal Employment Opportunity

Maplecrest Ford Lincoln is committed to providing equal employment opportunities and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected characteristic. Employment decisions will be based on merit, qualifications, and abilities.

Note:

The information provided in this job description is intended to outline the general nature and level of work performed by individuals in this role. It is not an exhaustive list of all responsibilities, duties, and skills required. Employees may be asked to perform additional tasks as necessary.

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