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Outbound Customer Service Specialist
2 months ago
Maplecrest Ford Lincoln is actively seeking dedicated and motivated individuals to fill the role of Outbound Customer Service Specialist. This position is ideal for those who are eager to excel in a dynamic environment and achieve significant financial rewards.
Our organization stands out from typical call centers due to our commitment to excellence and a winning mindset. If you aspire to advance your career and achieve success, this role presents a valuable opportunity.
The Outbound Customer Service Specialist will play a crucial role in enhancing customer satisfaction by responding to inquiries, resolving issues, and maintaining comprehensive knowledge of our products.
Key Responsibilities:
- Handle incoming customer communications, including calls and emails, to address inquiries and resolve issues.
- Coordinate appointments and ensure a consistent average response time.
- Advise customers on optimizing their experience with our products and services based on their specific needs.
- Maintain up-to-date product knowledge to provide accurate and strategic information to customers.
- Document customer interactions in our internal CRM system to foster cross-functional collaboration and relationship building.
Qualifications:
- Exceptional written and verbal communication abilities.
- Proficient in addressing customer complaints with effective solutions and a positive demeanor.
- Strong passion for delivering outstanding customer service.
- Excellent time management and prioritization skills.
- Familiarity with CRM systems is preferred.
- A proactive attitude and a strong work ethic.
Equal Employment Opportunity
At Maplecrest Ford Lincoln, we are committed to providing equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions are based on merit, qualifications, and abilities.
Note:
The information provided in this job description is intended to outline the general nature and level of work performed by individuals in this role. It is not an exhaustive list of all responsibilities, duties, and skills required. Employees may be asked to perform additional tasks as needed.
