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Outbound Customer Service Specialist

2 months ago

Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full time
Job Overview

Maplecrest Ford Lincoln is actively seeking dedicated and motivated individuals who are eager to excel in a rewarding environment.

Our dealership stands out from the competition due to our commitment to success and growth. If you aspire to thrive within a dynamic organization, this position may be the perfect fit for you.

As a customer service representative, you will play a crucial role in enhancing customer satisfaction by addressing inquiries, resolving issues, and maintaining a comprehensive understanding of our products.


Key Responsibilities:

  • Handle incoming customer communications - Respond to calls and emails to resolve customer inquiries and concerns.
  • Coordinate appointments and ensure a consistent average.
  • Advise on customer success - Guide customers on effectively utilizing our products/services tailored to their specific needs.
  • Maintain extensive product knowledge - Serve as a product expert to guarantee that customers receive accurate and relevant information.
  • Document interactions in CRM - Record customer interactions in our internal system to foster cross-functional awareness and relationship building.

Qualifications:

  • Exceptional written and verbal communication abilities.
  • Capability to address customer complaints and issues with effective solutions and a positive demeanor.
  • Strong passion for providing outstanding customer service.
  • Excellent time management and prioritization skills.
  • Familiarity with CRM systems.
  • A strong sense of HUSTLE and DRIVE.

Equal Employment Opportunity

Maplecrest Ford Lincoln is committed to providing equal employment opportunities and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions will be based on merit, qualifications, and abilities.

Note:

The information provided in this job description is intended to outline the general nature and level of work performed by individuals in this role. It is not an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform additional duties as necessary.

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