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Customer Support Specialist

2 months ago

Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full time
Job Overview

Maplecrest Ford Lincoln is actively seeking dedicated and motivated individuals who are eager to excel in a dynamic environment.

This role is pivotal in enhancing customer satisfaction by managing inquiries, resolving issues, and showcasing comprehensive product knowledge.

Key Responsibilities:

  • Handle incoming customer communications - Respond to calls and emails to resolve inquiries and concerns.
  • Coordinate appointments and ensure a consistent workflow.
  • Advise customers on maximizing product/service benefits tailored to their specific needs.
  • Maintain thorough product knowledge - Serve as a knowledgeable resource to provide accurate and strategic information to customers.
  • Document interactions in CRM - Log customer interactions in the internal system to foster awareness and relationship building.

Qualifications:

  • Exceptional written and verbal communication abilities.
  • Proficient in addressing customer complaints with effective solutions and a positive demeanor.
  • Strong commitment to delivering outstanding customer service.
  • Excellent organizational and time-management skills.
  • Familiarity with CRM systems is preferred.
  • A proactive attitude and strong work ethic.

Equal Employment Opportunity:

Maplecrest Ford Lincoln is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on merit, qualifications, and abilities, without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Note:

The information provided in this job description is intended to outline the general nature and level of work being performed by individuals in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.