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Automotive Service Advisor
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Service Advisor
2 months ago
We are seeking a highly skilled Service Advisor to join our team at Maplecrest Ford Lincoln. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Customer Service: Provide top-notch customer service by communicating effectively with customers, addressing their concerns, and ensuring their needs are met.
- Repair Scheduling: Coordinate with Service Technicians to schedule repairs, manage repair schedules, and ensure timely completion of work.
- Estimating and Pricing: Prepare and calculate estimates for repairs, ensuring accuracy and transparency in pricing.
- Communication: Serve as a liaison between customers and technicians, clearly explaining repair recommendations and communicating customer needs to technicians.
- Troubleshooting: Think critically and resolve issues promptly, ensuring customer satisfaction and minimizing delays.
- Customer Service Skills: Possess excellent customer service skills, including the ability to handle complaints diplomatically and politely.
- Communication Skills: Demonstrate strong communication skills, both written and verbal, to effectively communicate with customers and technicians.
- Math and Writing Skills: Possess good math and writing skills to prepare and calculate estimates accurately.
- Engineering and Mechanical Expertise: Have extensive knowledge of automotive repair and maintenance procedures.
Maplecrest Ford Lincoln is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a fair and inclusive work environment.
