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Customer Service Representative

2 months ago

Mt Vernon, Illinois, United States Travel Centers Of America Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at TravelCenters of America. As a key member of our quick service restaurant team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and contributing to the overall success of our travel centers.

Key Responsibilities
  • Provide Friendly and Efficient Service: Serve each customer courteously, quickly, and efficiently with a sincere, positive, pleasant, and enthusiastic attitude.
  • Process Transactions: Process transactions of customers on a point-of-sale (POS) register.
  • Maintain a Clean and Safe Environment: Provide great tasting/quality food, and a clean restaurant environment for all guests.
  • Work as a Team: Prioritize your work according to the kitchen and dining guest needs, establish strong communication and rapport with leaders and co-workers, and perform other job-related duties as assigned.
Requirements
  • Basic Computer/POS Knowledge: Basic computer/POS knowledge preferred.
  • Previous Food Service Experience: Previous food service experience a plus.
  • Good Verbal Communication Skills: Good verbal communication skills.
  • Ability to Work Flexible Hours: Ability to work flexible hours, including nights, weekends, and some holidays.
What We Offer
  • Competitive Pay: Competitive pay rate.
  • Benefits Package: Medical, dental, vision, and life insurance, 401(k) with a company match, vacation and paid holidays, tuition reimbursement, on-site meal discounts, and a wide variety of discounts on technology, travel, food, and fuel.
  • Opportunities for Growth and Advancement: Opportunities for growth and advancement within the company.
About Us

TravelCenters of America is a leading provider of travel centers and convenience stores, serving thousands of customers every day. We are committed to providing exceptional service and creating a welcoming environment for all our guests. We are proud to be an equal opportunity workplace and invite everyone to make themselves at home.