Customer Service Representative
3 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Skagit PUD. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues they may have.
Key Responsibilities:
- Provide direct customer service to our walk-in, drive-up, and phone customers, responding to a variety of customer account inquiries.
- Process customer payments and internal cash transactions, and provide cashiering and reception services.
- Resolve customer issues, including follow-up and resolution confirmation, and set up new services.
- Prepare service orders for new services, disconnections, and consumption checks.
- Balance and reconcile daily cash drawers, as well as balance credit card transactions from multiple systems.
- Perform general data processing, filing, shredding, and mail handling, and manage a large number of incoming phone calls and email transactions.
Requirements:
- High School diploma or GED.
- Experience in an office or customer service setting that provides the needed knowledge, skills, and abilities for this position.
- Able to mediate and facilitate resolution of customer concerns and issues in a compassionate manner.
- Accurate and efficient data entry skills.
- Bookkeeping knowledge to allow accurate posting and end-of-day reconciliations.
- Prompt and regular attendance is mandatory.
- Valid driver's license is required.
- Windows software experience required, and accounting/utility billing system experience is strongly preferred.
- Excellent communication skills in English, both verbally and in writing.
- Being bilingual in Spanish is a plus.
- Ability to establish and maintain cooperative and effective working relationships.
Benefits: Skagit PUD offers a complete benefits package, including medical, dental, and vision at no cost to employees or their dependents; life and disability coverage; PERS pension; deferred compensation options; generous paid time off; holidays, and more. Benefits are equivalent to over 60% in additional compensation.
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