Customer Service Representative

9 hours ago


Mt Vernon, Illinois, United States Skagit PUD Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Skagit PUD. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide direct customer service to walk-in, drive-up, and phone customers, responding to a variety of customer account inquiries and resolving customer issues.
  • Process customer payments and internal cash transactions, and balance and reconcile daily cash drawers and credit card transactions.
  • Prepare service orders for new services, disconnections, and consumption checks, and manage a large number of incoming phone calls and email transactions.
  • Perform general data processing, filing, shredding, and mail handling, and maintain accurate and efficient data entry skills.
  • Establish and maintain cooperative and effective working relationships with customers, colleagues, and management.
Requirements
  • High School diploma or GED
  • Experience in an office or customer service setting, with a strong preference for experience in utility customer service
  • Excellent communication and interpersonal skills, with the ability to mediate and facilitate resolution of customer concerns and issues
  • Accurate and efficient data entry skills, with knowledge of bookkeeping and accounting principles
  • Prompt and regular attendance, with a valid driver's license
  • Windows software experience, with a strong preference for experience with accounting and utility billing systems
  • Excellent communication skills in English, both verbally and in writing, with the ability to communicate effectively with customers and colleagues
Benefits

Skagit PUD offers a comprehensive benefits package, including medical, dental, and vision coverage, life and disability insurance, PERS pension, deferred compensation options, generous paid time off, and holidays. Benefits are equivalent to over 60% in additional compensation.

This is a Union-represented position, and the full pay range for Customer Service Representative is $27.46 to $35.16 per hour. The hiring pay range will be $27.46 to $30.32 depending on experience and qualifications.



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