Customer Service Representative

4 hours ago


Mt Vernon, Illinois, United States Skagit PUD Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues they may have.

Key Responsibilities:
  • Provide direct customer service to our walk-in, drive-up, and phone customers
  • Respond to customer account inquiries and resolve any issues in a timely and professional manner
  • Process customer payments and internal cash transactions
  • Prepare service orders for new services, disconnections, and consumption checks
  • Balance and reconcile daily cash drawers and credit card transactions
  • Perform general data processing, filing, shredding, and mail handling
  • Manage a high volume of incoming phone calls and email transactions
Requirements:
  • High School diploma or equivalent
  • Experience in an office or customer service setting
  • Ability to mediate and facilitate resolution of customer concerns and issues
  • Accurate and efficient data entry skills
  • Bookkeeping knowledge to allow accurate posting and end of day reconciliations
  • Prompt and regular attendance is mandatory
  • Valid driver's license is required
  • Windows software experience required
  • Excellent communication skills in English, both verbally and in writing
Benefits:

We offer a comprehensive benefits package, including medical, dental, and vision coverage at no cost to employees or their dependents, life and disability coverage, PERS pension, deferred compensation options, generous paid time off, holidays, and more.

Skagit PUD is an equal opportunity employer and does not discriminate on the basis of sex, race, creed, color, national origin, religion, age, marital status, sexual orientation, veteran's status, disability, or any other protected characteristic under federal, state, or local law.



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