IT Help Desk Technician
1 week ago
We're the IT Department's IT Department, guiding the connection between people and technology. Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. If you share our passion for innovation and customer satisfaction, we'd love to hear from you.
The Opportunity
In this role, you will be part of a talented team that thrives on fresh thinking, creativity, and helping others. Your responsibilities will include:
- Providing exceptional customer service via phone, email, or in-person interactions.
- Troubleshooting hardware and software issues, escalating complex cases as needed.
- Maintaining accurate records of support requests and resolutions.
About You
- Bachelor's degree in Computer Science, Information Technology, or related field.
- At least 1 year of experience in a help desk or technical support role.
- Excellent communication and problem-solving skills.
Why Work With Us
- A competitive hourly rate of $27-$28 per hour, based on industry standards and location.
- A comprehensive benefits package, including medical insurance, 401k plans, and paid time off.
- Ongoing training and professional development opportunities.
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