Network Services Technician

3 weeks ago


Chicago, Illinois, United States Shartega IT, Inc. Full time
About This Role

We are looking for a talented Network Services Technician to join our team at Shartega IT, Inc. in Chicago, IL. As a key member of our team, you will be responsible for ensuring that our customers' IT needs are met.

The estimated salary for this position is $60,000 - $70,000 per year, based on experience and qualifications.

  • This role involves diagnosing and resolving technical issues related to computer and network hardware, software, and network connectivity.
  • You will work closely with customers to understand their needs and provide solutions that meet their requirements.
  • Our ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Responsibilities include:

  • Diagnostics and resolution of technical issues
  • Communication with customers to understand their needs
  • Providing solutions that meet customer requirements
  • Documentation of technical issues and resolutions
  • Assisting with service desk tickets and providing backup support
  • Helping with new client onboarding

Requirements:

  • Bachelor's degree in Computer Science or a related field preferred
  • 1-2 years of IT experience
  • A+, Network+, Cisco, Microsoft, and other relevant certifications a plus

Benefits:

  • Competitive salary based on experience and qualifications
  • Premium health, vision, and dental benefits
  • 401K Retirement Plan
  • Mileage Reimbursement
  • Full on-the-job training and support

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