IT Service Desk Technician
3 weeks ago
We are seeking an IT Service Desk Technician to join our team. As a member of our service desk team, you will provide technical support related to computer systems, hardware, or software via telephone, email, and chat tools.
Responsibilities:- Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical issues.
- Provide over-the-phone, email, and chat support to resolve customer issues efficiently.
- Identify, diagnose, and resolve customer problems by using documented troubleshooting items or connecting the customer to an escalated level of support.
Prolonged periods of sitting at a desk and working on a computer.
Will require Intune "Mobile Device Management" software installed on a personal device(s).
Benefits:- Competitive salary: $64,000 - $84,000 per year.
- Full array of benefits, including health insurance and matching 401(k).
- Opportunities for career growth and professional development.
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