Customer Support Specialist
3 weeks ago
We are an innovative and successful family-owned company headquartered in Heimsheim near Stuttgart. Our mission is to develop and produce world-leading 3D printing systems for industrial applications in the dental, jewelry, industrial, and hearing aid industries.
Our TeamWe have grown into an international team of 200 employees at locations in Germany, the USA, Brazil, Hungary, and China. Our team is passionate about delivering exceptional product quality, high levels of automation, and exceptional productivity.
Job DescriptionWe are seeking a full-time Technician in Customer Support (m/f/d) to join our team. As a key member of our customer support team, you will be responsible for analyzing and solving customer requirements/problems via our ticket system.
Key Responsibilities:
- Analyzing and solving customer requirements/problems via ticket system
- Installing new
What We Offer:
- An exciting environment in the mega-trend of 3D printing
- Diverse tasks with performance-based compensation
- An international yet family-oriented work environment
- Independent and autonomous work from the beginning with flat hierarchies
- State-of-the-art tools and work environment
- A permanent position in a young and dynamic team
- Extensive training and regular workshops with our experts
- Flexible working hours
- Company car with private use
- Company pension plan with contribution participation
- Job bike with cost sharing
Requirements:
- Excellent problem-solving skills
- Strong communication and teamwork skills
- Ability to work independently and autonomously
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