Billing Operations Supervisor

2 weeks ago


Flagstaff, Arizona, United States The Guidance Center Full time
POSITION OVERVIEW


The Billing Operations Supervisor is responsible for leading and overseeing the Billing Services team to guarantee prompt invoicing and precise collections for all chargeable services.


KEY RESPONSIBILITIES
  • Oversee the daily operational needs of the department.
  • Train, support, and guide Billing staff.
  • Collaborate with team members to identify and resolve billing challenges.
  • Analyze Accounts Receivable aging reports to ensure timely billing and collections.
  • Review Explanation of Benefits for accuracy and make necessary billing corrections.
  • Manage specialized billing processes.
  • Ensure accurate contract rates are integrated into the Electronic Medical Record (EMR) system and that reimbursements align with these rates.
  • Address denials promptly and accurately.
  • Generate comprehensive reports to analyze billing patterns and identify root causes of denials and underpayments.
  • Assist the Finance Manager with various projects as needed.
  • Work effectively under pressure while managing multiple, sometimes conflicting, deadlines.
  • Exhibit cooperative behavior with colleagues, supervisors, and clients at all times.
  • Participate in the recruitment and selection of new staff members.
  • Monitor staff compliance with organizational policies and procedures.
  • Provide exceptional customer service to both internal and external stakeholders.
  • Demonstrate a willingness to learn and adapt.
  • Perform other duties as assigned.

EDUCATION/EXPERIENCE/QUALIFICATIONS

Required:
  • Minimum of two years of experience in a supervisory capacity.
  • Ability to obtain necessary clearance certifications.
  • Must be at least 21 years of age.
  • Possess a valid driver's license.
  • Strong interpersonal skills.
  • Advanced problem-solving abilities.
  • Technical proficiency.
  • Proficient in computer software applications.
  • Effective resource management skills.

Preferred:
  • Bachelor's Degree.
  • Three years of experience or training in Accounts Receivable and Revenue Cycle Management.
  • Familiarity with computerized accounting or EMR systems.
  • Post-secondary education in the use of computerized systems.
  • Proficient in keyboarding and 10-key by touch.
  • Excellent computer skills in a Windows environment.


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