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Director of Hotel Operations

2 months ago

Flagstaff, Arizona, United States Marriott Hotels Full time
Job Summary

A highly skilled and experienced Hotel Operations Manager is sought to lead the day-to-day operations of a Marriott Hotel. The ideal candidate will have a proven track record of maximizing financial performance, creating a unique guest experience, and promoting brand image in the local community.

Key Responsibilities
  • Financial Management:
    • Maximize revenues and flow through to Gross Operating Profit (GOP).
    • Prepare property budgets and forecasts.
    • Manage labor standards and property-level expenses.
    • Analyze profit and loss procedures.
    • Monitor collection of in-house guest balances and direct bill receivables.
  • Sales and Marketing:
    • Work with Sales to manage all sales activities of the property and meet revenue objectives.
    • Identify and seek out potential business in the local market.
    • Coordinate and implement sales and marketing activities of the property.
  • Leadership and Development:
    • Lead by example and continuously strive to improve.
    • Train and coach team members to bring efficiencies in each department.
    • Motivate, encourage, and inspire team members.
    • Exhibit great interpersonal and communication skills in resolving issues.
  • Physical and Mental Demands:
    • Perform job functions with attention to detail, efficiency, and under time constraints.
    • Push and pull up to 50 lbs. and carry up to 20 lbs.
    • Bend, reach, kneel, pivot, and grip items while working in guest rooms.
    Requirements
    • Education and Experience:
      • Bachelor's degree or higher in Hotel Management or Business Administration.
      • Minimum 3 years of management experience.
    • Skills and Abilities:
      • Superior Customer Service skills.
      • Excellent oral and written communication and presentation skills.
      • Demonstrate the ability to take initiative and uphold accountability.
      • Able to organize, plan ahead, and manage workload in a fast-paced environment.