Community Engagement Specialist

2 weeks ago

Los Angeles, California, United States Guayaki Yerba Mate Full time
Job Description

We are seeking a highly motivated and enthusiastic Community Coordinator to join our team at Guayakí Yerba Mate. As a Community Coordinator, you will play a key role in elevating our Ambacebador community, fostering a safe, vibrant, and buzzing space for our loyal customers.

Key Responsibilities:

Community Growth

  • Utilize Salesforce to review and progress member applications for the Guayakí Community
  • Conduct weekly office hours for new members
  • Assist in the development and maintenance of recorded welcome calls

Community Health & Organization

  • Assess community members and take necessary steps to ensure the quality and overall health of the community space
  • Enforce community guidelines and inspire Guayakí's values in everything community members do
  • Stay knowledgeable about community metrics and their impact on user engagement
  • Support community administration activities, including process documentation and maintenance

Community Engagement

  • Act as the primary point of contact for consumer inquiries about the Guayakí Community
  • Support the development of a creative community calendar of events, including contests, spotlights, and marketing tie-ins
  • Manage the Top Contributors and potential Top Contributors
  • Organize and run online meetup events, such as Themed Gourd Circles, games nights, and other initiatives

Requirements:

  • High school diploma or equivalent
  • Demonstrated passion for Guayakí's regeneration-driven business model, the brand, and the product
  • Thorough understanding of and engagement in meaningful discussions about the company's values and products
  • Personable and accountable to both internal and external stakeholders
  • Demonstrable ability to coordinate various tasks and be flexible to evolving needs
  • Emotional intelligence and empathy
  • Strong written and verbal communication skills
  • Self-motivated, curious, and proactive
  • Approaches new and different ideas with curiosity and open-mindedness
  • Experience as a participant within the Guayakí Community
  • Reliable commitment to contracted hours and tasks allocated, transparency with line manager, and professionalism in all interactions with the business

Success Factors:

  • Passion for Guayakí's regeneration-driven business model, the brand, and the product
  • Ability to juggle multiple tasks and adapt to changing needs
  • Rooted in community, with a strong connection to local trends
  • Professional team-player and collaborator with excellent oral and written skills
  • Enjoyment in connecting with new people
  • Approaches new and different ideas with curiosity and an open mind

This is a part-time position not eligible for benefits. Hourly pay: $20-$20 USD.

At Guayakí Yerba Mate, we believe in the power of yerba mate culture to bring people together and drive positive change. Our Market Driven Regeneration® business model aims to create a net positive impact on people and the planet throughout our operations and supply web. We're looking for like-minded individuals to join our team and help us grow together.

Guayakí Yerba Mate is an equal-opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will be treated with respect and receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, genetic information, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law.

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