Hotel Operations Specialist

3 days ago


Charlotte, North Carolina, United States Candlewood Suites Charlotte Full time

At Candlewood Suites Charlotte, we're seeking a skilled and detail-oriented individual to fill the role of Night Auditor. This position plays a critical part in ensuring the smooth operation of our front office during the overnight shift.

Job Summary:

The ideal candidate will possess excellent communication skills, be proficient in handling financial transactions, and demonstrate a strong ability to work independently with minimal supervision.

Responsibilities:
  • Front Desk Operations: Ensure seamless guest check-ins and check-outs, handle room assignments, and maintain accurate records.
  • Financial Transactions: Process payments, reconcile accounts, and balance daily reports.
  • Safety and Security: Conduct regular security walks, ensure building areas are locked and secured, and respond to emergency situations.
  • Guest Services: Handle guest requests, resolve issues promptly, and provide exceptional customer service.
Requirements:
  • Experience: At least 1 year of progressive experience in a hotel or related field required.
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Skills: Proficiency in Windows operating systems, accounting principles, problem-solving, and effective communication.
Salary and Benefits:

We offer a competitive salary range of $45,000 - $60,000 per year, based on experience. Additionally, our benefits package includes medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401(k) retirement plan.



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