Hotel Operations Manager

2 days ago


Charlotte, North Carolina, United States Marriott Full time
Overview

The Westin Charlotte is a leading hotel brand that offers a unique experience for guests. As an Assistant Stewarding Manager, you will play a crucial role in ensuring the hotel's kitchen operations run smoothly and efficiently.

About the Role

This position involves supervising the daily kitchen utility operations and staff. Your responsibilities will include managing day-to-day activities, supervising employees, and maintaining high standards of quality and customer satisfaction. You will also be responsible for ordering supplies, scheduling events, and monitoring employee productivity.

Key Responsibilities:

  • Supervise the dishroom shift operations and ensure that all equipment and supplies are maintained.
  • Schedule events and programs, as well as the work of others, to meet business demands.
  • Maintain all equipment, china, glass, and silver, and verify adequate cleaning of each.
  • Coordinate banquet plating and food running with the Banquet Chef and Banquet Maitre'd.
  • Operate and maintain all department equipment and report malfunctions.
  • Train staff in proper breakdown procedures for banquets, restaurants, room service, and employee cafeteria.
  • Conduct china, glass, and silver inventories.
  • Purchase appropriate supplies and manage inventories according to budget.
  • Interact with vendors and Health Department representatives as required.
  • Verify employees maintain required food handling and sanitation certifications.
  • Comprehend budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department.
  • Participate in the scheduling of employees to business demands and track employee time and attendance.
  • Assist in payroll administration.
  • Verify compliance with all Food & Beverage policies, standards, and procedures.


Requirements:

To be successful in this role, you will need:

  • A minimum of 4 years of experience in the procurement, food and beverage, culinary, or related professional area.
  • A high school diploma or GED, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
  • Excellent leadership and communication skills, with the ability to motivate and supervise a team.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.


Benefits:

We offer a competitive salary range of $25.00 to $29.81 per hour, plus a comprehensive benefits package that includes health insurance, 401(k) plan, employee stock purchase plan, paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Why Join Us?

We are committed to empowering our associates to regain control and enhance their well-being while traveling. Our goal is to become the preeminent wellness brand in hospitality. We want our associates to embrace their own well-being practices both on and off property. If you are passionate, active, optimistic, and adventurous, we encourage you to join our team.

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