Customer Success Manager
1 week ago
Your primary responsibility will be to coach our customers, understanding their buying reasons and driving value in each case. You'll validate product adoption and usage, helping our customers achieve their business objectives.
Key Responsibilities:
* Develop and maintain a comprehensive knowledge of all company products and services
* Encourage adoption of new product features as they are released
* Drive business and revenue growth by creating and maintaining trusting relationships with customers
* Be a trusted advisor to customers, driving continued value of our products and services
Requirements:
* 2+ years of Customer Success Management experience in the SaaS industry
* Strong understanding of the value of Customer Success and how to drive product adoption using change management strategies
* Excellent organizational skills, with demonstrated follow through
* Great communicator, setting expectations and managing tasks to completion
* Ability to connect with business owners and contractors that are using our platform
* Proven experience solving problems and providing solutions, while helping teach complex concepts in a way that is easy to understand
What We Offer:
* Competitive compensation and benefits package
* Opportunity to work with a dynamic and growing company
* Collaborative and supportive team environment
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Note: This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.
Contact us at [email protected] for any questions regarding this job post."
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