Customer Success Manager

7 days ago


Lehi, Utah, United States Adobe Systems Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Adobe Systems. As a key member of our organization, you will be responsible for ensuring the success of our customers in their use of our Learning Management System (LMS).

Key Responsibilities
  • Build and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction with our product and services.
  • Provide consulting services in learning design and technologies, demonstrating a deep understanding of our product and its technical aspects.
  • Assist customers in effectively implementing and adopting our product, ensuring they achieve their desired outcomes and maximize the value they derive from it.
  • Understand customer business goals, challenges, and industry trends, and leverage that knowledge to provide strategic guidance and recommend product features to align the product with their objectives.
  • Gather customer feedback, analyze trends, and provide valuable insights to our product development team to drive continuous improvement and enhance the product's features and functionality.
  • Manage the renewal process, engage with customers to ensure contract renewals, and identify opportunities for upselling and cross-selling products or additional features to existing customers.
Requirements
  • 5+ years of experience in learning technologies.
  • Ability to develop deep product and technical ecosystem knowledge.
  • Strong empathy for customers and passion for revenue and growth.
  • Strong leadership skills with proven ability to influence inside and outside of the organization.
  • Analytical and process-oriented mindset supported by excellent communication and presentation skills.
What We Offer

We offer a competitive compensation package, including a base salary and short-term incentives in the form of sales commission plans. Certain roles may be eligible for long-term incentives in the form of a new hire equity award. Adobe is proud to be an Equal Employment Opportunity and affirmative action employer, committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.



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