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Customer Success Professional

2 months ago

Lehi, Utah, United States JobNimbus Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at JobNimbus. As a Customer Success Manager, you will be responsible for ensuring that our customers realize the maximum value of our products and services.

Key Responsibilities
  • Customer Engagement: Develop and maintain strong relationships with our customers, ensuring that they are satisfied with our products and services.
  • Account Management: Take ownership of customer accounts, creating action plans to drive business growth and revenue expansion.
  • Product Knowledge: Develop and maintain a comprehensive understanding of our products and services, ensuring that customers are aware of new features and capabilities.
  • Change Management: Drive product adoption and usage, using change management strategies to ensure successful implementation.
  • Business Growth: Collaborate with customers to identify business opportunities, developing strategies to drive revenue growth and expansion.
Requirements
  • Experience: 2+ years of Customer Success Management experience in the SaaS industry.
  • Skills: Strong understanding of customer success, change management, and business growth strategies.
  • Communication: Excellent communication and interpersonal skills, with the ability to connect with customers and stakeholders.
  • Problem-Solving: Proven ability to solve complex problems and provide solutions, while teaching complex concepts in a clear and concise manner.
  • Teamwork: Ability to work collaboratively as part of a team, with a strong commitment to customer satisfaction and business growth.
What We Offer
  • Competitive Compensation: A competitive salary and bonus structure, with opportunities for growth and advancement.
  • Collaborative Environment: A dynamic and supportive team environment, with opportunities for professional development and growth.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, with opportunities for career advancement and professional growth.