Junior Customer Success Manager

2 weeks ago

Lehi, Utah, United States nCino Full time

nCino presents remarkable career prospects for individuals eager to be part of the global frontrunner in cloud banking.

As a Junior Customer Success Manager (CSM), you will partner with Customer Success team members to guarantee the prosperity of your assigned nCino clients. The Junior CSM will focus on comprehending customer interactions through data analysis. You will collaborate closely with the entire account team to enhance customer relationships at all levels and implement the overall account strategy. You may oversee the success of a select group of nCino clients.

Key Responsibilities:

  • Collaborate with CSMs to ensure clients maximize the value of their investment in nCino, utilize all licenses, identify new opportunities, and work with sales teams to achieve growth and expansion through an Executive Business Review process.
  • Work alongside Sales Account Managers and Support Engineers to manage designated accounts, ensuring customer success with the nCino Bank Operating System.
  • Assist CSMs in formulating a transformational Optimization Plan for clients to meet their business objectives.
  • Develop a thorough understanding of the client's business challenges and goals to effectively align nCino features and associated business advantages to meet their needs.
  • Support CSMs in identifying risks to the client’s achievement of their stated business objectives and devise a risk mitigation strategy.
  • Achieve nCino certification within your first 6 months and Salesforce Admin certification within the first 18 months of employment.
Qualifications:

Required:
  • At least one year of relevant work experience or a comparable combination of education and experience.
  • Ability to act as a credible and effective advisor/coach, particularly in change management (cultural, technical, and business).
  • Excellent communication and interpersonal skills, with the capability to navigate and mediate conflicts and promote open dialogue.
  • Ability to prioritize, manage multiple tasks, and perform effectively under pressure.
  • Self-driven, highly collaborative, innovative, goal-oriented, and team-focused.
Desired:
  • Experience with Salesforce.
  • Background in Financial Services.
  • Familiarity with nCino product and platform features, capabilities, and best practices.
  • Experience in CRM or IT.
  • Understanding of the nCino competitive landscape and technical ecosystem.
Additional Information:
  • This position may require travel up to +/-15%.
If you thrive in a dynamic, entrepreneurial environment, we encourage you to share your enthusiasm, ideas, and energy at nCino.

nCino is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics, or other protected groups. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

nCino is dedicated to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that individuals with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reach out to us.

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