Customer Success Manager

7 days ago

Lehi, Utah, United States Adobe Systems Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Adobe Systems. As a key member of our customer success organization, you will be responsible for ensuring the success of our customers in their use of our Learning Management System (LMS).

Key Responsibilities
  • Build and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction with our product and services.
  • Provide consulting services in the domains of learning design and technologies, demonstrating a deep understanding of our product and its technical aspects.
  • Assist customers in effectively implementing and adopting our product, ensuring they achieve their desired outcomes and maximizing the value they derive from it.
  • Understand the customer's business goals, challenges, and industry trends, and leverage that knowledge to provide strategic guidance and recommend product features to align the product with their objectives.
  • Gather customer feedback, analyze trends, and provide valuable insights to the product development team to drive continuous improvement and enhance the product's features and functionality.
  • Manage the renewal process, engaging with customers to ensure contract renewals, identifying opportunities for upselling and cross-selling products or additional features to existing customers, and working closely with the sales team to drive revenue growth.
Requirements
  • A combined 5+ years in the domain of learning technologies.
  • Ability to develop deep product and technical ecosystem knowledge.
  • A deep understanding of the eLearning market and experience administering LMS' or managing L&D programs will be a bonus.
  • A strong empathy for customers AND passion for revenue and growth.
  • Strong leadership skills with proven ability to influence inside and outside of the organization.
  • An ability to manage or influence through persuasion, negotiation, and consensus building.
  • An analytical and process-oriented mindset supported by excellent communication and presentation skills.
  • A Bachelor's / master's degree in business management/engineering or relevant fields.
  • A minimum of 3-4 years of demonstrated exceptional customer management.
What We Offer

We offer a competitive compensation package, including a base salary and short-term incentives in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). Certain roles may be eligible for long-term incentives in the form of a new hire equity award.

We are an equal employment opportunity and affirmative action employer, committed to making our workplace accessible to all employees and applicants. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please email us or call us.

  • Customer Success Manager

    1 day ago

    Lehi, Utah, United States JobNimbus Full time

    Unlock Your Potential as a Customer Success ManagerWe're on a mission to empower heroes on their journey with JobNimbus. As a Customer Success Manager, you'll be the driving force behind our customers' success, ensuring they realize the maximum value of our platform.Key Responsibilities:Develop and maintain a deep understanding of our products and services...

  • Customer Success Manager

    2 days ago

    Lehi, Utah, United States JobNimbus Full time

    {"h2": "Account Manager Role at JobNimbus", "p": "At JobNimbus, we're on a mission to empower our customers to achieve their business goals. As an Account Manager, you'll play a critical role in ensuring our customers realize the maximum value of our platform. Your primary responsibility will be to coach our customers, understanding their buying reasons and...

  • Customer Success Manager

    1 week ago

    Lehi, Utah, United States JobNimbus Full time

    {"h2": "Account Manager Role at JobNimbus", "p": "At JobNimbus, we're on a mission to empower our customers to achieve their business goals. As an Account Manager, you'll play a critical role in ensuring our customers realize the maximum value of our platform.Your primary responsibility will be to coach our customers, understanding their buying reasons and...

  • Customer Success Associate Manager

    4 weeks ago

    Lehi, Utah, United States nCino Full time

    nCino presents exceptional career prospects for individuals eager to become part of the global frontrunner in cloud banking. As a Customer Success Associate Manager (CSAM), you will work alongside Customer Success team members to guarantee their effectiveness with a designated group of nCino clients. The CSAM will be tasked with comprehending customer...

  • Customer Success Associate Manager

    4 weeks ago

    Lehi, Utah, United States nCino Full time

    nCino presents remarkable career prospects for individuals eager to become part of the global frontrunner in cloud banking. As a Customer Success Associate Manager (CSAM), you will work alongside the Customer Success team to ensure the satisfaction and success of your assigned nCino clients. The CSAM will be tasked with analyzing customer relationships...

  • Junior Customer Success Manager

    4 weeks ago

    Lehi, Utah, United States nCino Full time

    nCino presents remarkable career prospects for individuals eager to be part of the global frontrunner in cloud banking. As a Junior Customer Success Manager (CSM), you will partner with Customer Success team members to guarantee the prosperity of your assigned nCino clients. The Junior CSM will focus on comprehending customer interactions through data...

  • Customer Success Professional

    2 weeks ago

    Lehi, Utah, United States JobNimbus Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at JobNimbus. As a Customer Success Manager, you will be responsible for ensuring that our customers realize the maximum value of our products and services.Key ResponsibilitiesCustomer Engagement: Develop and maintain strong relationships with our...

  • Customer Success Professional

    2 weeks ago

    Lehi, Utah, United States JobNimbus Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at JobNimbus. As a Customer Success Manager, you will be responsible for ensuring that our customers realize the maximum value of our products and services.Key ResponsibilitiesCustomer Engagement: Develop and maintain strong relationships with our...

  • Technical Customer Success Manager

    4 weeks ago

    Lehi, Utah, United States Vasion Full time

    Job OverviewVasion is seeking a Technical Account Manager (TAM) - Federal who embodies our core values and is eager to join our expanding team. We are dedicated to making digital transformation accessible to all by developing an affordable, integrated SaaS solution that streamlines business operations. Vasion provides a flexible work environment for our 300+...

  • Customer Success Manager

    2 weeks ago

    Lehi, Utah, United States JobNimbus Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at JobNimbus. As a key member of our organization, you will play a critical role in ensuring our customers realize the maximum value of their journey with us.Key ResponsibilitiesDevelop and maintain strong relationships with our customers, understanding...

  • Customer Success Manager

    1 week ago

    Lehi, Utah, United States Adobe Systems Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Adobe Systems. As a key member of our customer success organization, you will be responsible for ensuring the success of our customers in their use of our Learning Management System (LMS).Key ResponsibilitiesBuild and maintain strong relationships with customers,...

  • Customer Success Manager

    7 days ago

    Lehi, Utah, United States Adobe Systems Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Adobe Systems. As a key member of our organization, you will be responsible for ensuring the success of our customers in their use of our Learning Management System (LMS).Key ResponsibilitiesBuild and maintain strong relationships with customers, understanding their...

  • Customer Success Manager

    2 weeks ago

    Lehi, Utah, United States JobNimbus Full time

    Job DescriptionWe are passionate about empowering individuals to embark on their hero's journey at JobNimbus. Every person has a unique journey, and we're committed to helping them achieve their goals.Mission:Our Account Managers serve as trusted advisors, ensuring that each customer realizes the maximum value of their journey with JobNimbus. They understand...

  • Customer Success Manager

    2 days ago

    Lehi, Utah, United States Adobe Systems Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Adobe. As a key member of our customer success organization, you will be responsible for ensuring our customers achieve their desired outcomes and maximize the value they derive from our products and services.Key ResponsibilitiesBuild and maintain strong relationships...

  • Customer Success Strategist

    3 weeks ago

    Lehi, Utah, United States MyAdvice Full time

    Job DescriptionPosition OverviewMyAdvice's Customer Success organization supports nearly 2,000 clients across various industries by ensuring they achieve success through our digital marketing software and services. As our Customer Success Manager, you are responsible for ensuring client success by acting as their trusted advisor on digital marketing concepts...

  • Insurance Customer Success Specialist

    4 weeks ago

    Lehi, Utah, United States Nearmap Full time

    Job OverviewCompany BackgroundNearmap stands out as a global technology leader, renowned for its innovative spirit and exceptional workforce. Recognized as one of the world's 10 Most Innovative Companies of 2020 by Fast Company magazine, we are on an exciting growth trajectory.Our MissionWe specialize in providing seamless access to high-resolution aerial...

  • Customer Success Manager

    4 weeks ago

    Lehi, Utah, United States Weave Full time

    Job OverviewWe are in search of a dynamic and proactive Product Enhancement Specialist to join our Customer Success division. The successful candidate will be instrumental in helping our clients derive optimal value from our offerings post-onboarding. This role emphasizes proactive outreach to clients, addressing their immediate needs, and ensuring they...

  • Insurance Customer Success Lead

    4 weeks ago

    Lehi, Utah, United States Nearmap Full time

    Job OverviewCompany BackgroundNearmap stands out as a global technology leader, recognized for its innovative approach and dynamic workforce. As a market frontrunner, we have been acknowledged as one of the world's 10 Most Innovative Companies of 2020 by Fast Company magazine, and we continue to expand our reach.What We OfferWe deliver seamless access to...

  • Customer Success Specialist

    2 weeks ago

    Lehi, Utah, United States Rocketlane Full time

    About RocketlaneRocketlane is a rapidly growing Software as a Service (SaaS) company with a mission to deliver seamless, efficient, and delightful B2B client project delivery across various industries.With its current focus on aiding B2B SaaS companies to simplify and deliver an impressive customer onboarding journey, the Company is fast emerging as a leader...

  • Executive Vice President of Customer Success

    2 weeks ago

    Lehi, Utah, United States Boostly (YC S22) Full time

    About the RoleWe are seeking an experienced Executive Vice President of Customer Success to join our team at Boostly (YC S22). As a key member of our executive team, you will be responsible for developing and executing strategies that enable us to hit our Net Revenue Retention (NRR) and retention targets.Key ResponsibilitiesLeadership and StrategyDevelop and...