Bilingual Patient Service Representative

24 hours ago


Aurora, Illinois, United States Orthodontic Experts Ltd Full time
About Orthodontic Experts Ltd

We are a community committed to making a difference in our patients' lives. Our core values consist of accountability, continuous improvement, inclusion, integrity, respect, teamwork, and transparency.

Job Description

As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience throughout their journey. Your responsibilities will include answering phone calls, checking in patients, collecting necessary information, handling questions, and maintaining accurate records.

Key Responsibilities
  • Answer all phone calls and respond to voicemails in a timely manner
  • Check in new and existing patients, ensuring they are prepared for their appointments
  • Collect and verify patient information, including medical history and insurance details
  • Handle patient inquiries and provide information on treatment options and credentials
  • Maintain accurate records, including patient communication and scheduling information
  • Review and adjust the daily schedule as needed
Requirements
  • High school degree or equivalent
  • 3 years of customer service experience
  • 2 years of patient service experience
  • Proficient in Microsoft Office Suite
  • Excellent problem-solving and de-escalation skills
  • Excellent written and verbal communication skills
  • Bilingual in Spanish
Working Hours and Location
  • Monday - Wednesday: 8:45am - 5:00pm
  • Thursday - Friday: 6:45am - 3:00pm
  • 2 Saturdays per month
  • Two 9:45am - 6:00pm shifts per month
  • 2987 Kirk Rd, #103A, Aurora, IL
  • Travel availability to Hillside and Dekalb
Benefits
  • Paid Patient Service Representative Training
  • Travel Pay
  • Medical, Dental, Vision, and Life Insurance
  • Short-Term Disability
  • Employee Assistance Program
  • Health Savings Account
  • Dependent Care Account
  • 401(k) and matching
  • Paid Time Off
  • Identity Theft Protection - LifeLock
  • MetLaw
  • Pet Insurance
  • Free and discounted Orthodontic Treatment
  • Monthly Bonuses


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