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Bilingual Patient Service Representative
2 months ago
We are seeking a highly skilled and bilingual Patient Service Representative to join our team at Orthodontic Experts Ltd. As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience throughout their visit.
Key Responsibilities- Answer all phone calls and respond to voicemails in a timely manner
- Check-in new and existing patients, collecting necessary information and updating patient records
- Handle patient inquiries and provide information on treatment options and insurance coverage
- Maintain accurate and up-to-date patient communication records
- Review and adjust the daily schedule as needed to ensure efficient use of time
- Print end-of-day reports and reconcile payments
- High school degree or equivalent
- 3 years of customer service experience
- 2 years of patient service experience
- Proficient in Microsoft Office Suite
- Excellent problem-solving and de-escalation skills
- Excellent written and verbal communication skills
- Bilingual in Spanish
Monday - Wednesday: 8:45am - 5:00pm
Thursday - Friday: 6:45am - 3:00pm
2 Saturdays per month
2 9:45am - 6:00pm shifts per month
2987 Kirk Rd, #103A, Aurora, IL
Travel availability to Hillside, Dekalb
- Paid Patient Service Representative Training
- Travel Pay
- Medical, Dental, Vision, and Life Insurance
- Short-Term Disability
- Employee Assistance Program
- Health Savings Account
- Dependent Care Account
- 401(k) and matching
- Paid Time Off
- Identity Theft Protection - LifeLock
- MetLaw
- Pet Insurance
- Free and discounted Orthodontic Treatment
- Monthly Bonuses