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Bilingual Customer Service Representative

2 months ago

Aurora, Illinois, United States Waste Connections Full time

Customer Service Representative Opportunity

Groot, a leading company in the industry, is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.

About the Role

This is a full-time position working Monday-Friday with 1-2 required Saturdays per month. You will be working directly with the Customer Service Supervisor to field calls from customers and work to resolve problems they raise concerning service or billing.

Responsibilities

  • Talk with customers by phone or in person and receive orders for installation, turn on, discontinuance, or change in service.
  • Effectively communicate issues, needs, and opportunities with customer service employees and other managers and solicit the sale of new or additional services.
  • Work in conjunction with other departments to resolve customer disputes.
  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
  • Take payments, bank deposits, key word orders, keys production paperwork, and general office duties.
  • Deliver services to customers in a manner that promotes goodwill.

Requirements

  • Experience with Microsoft Word, Excel, and E-Mail.
  • Proficient in 10-key, keyboarding, and typing skills a must.
  • Excellent verbal communications skills.

What We Offer

We offer a competitive compensation package, benefits plans, including flexible spending accounts and health savings account options, generous matching 401(K), and paid time off. We are an equal opportunity employer and welcome applications from qualified candidates.