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Bilingual Patient Service Representative
2 months ago
We are a leading provider of orthodontic services, dedicated to delivering quality care and excellence in our field. Our team is committed to making a positive impact on our patients' lives, and we are seeking a skilled Patient Service Representative to join our team.
Job SummaryWe are looking for a highly organized and customer-focused individual to serve as a Patient Service Representative. As a key member of our team, you will be responsible for providing exceptional patient care, managing schedules, and ensuring seamless communication with our clinical staff.
Key Responsibilities- Front Desk Operations: Greet patients, check-in new and existing patients, and ensure a smooth check-out process.
- Scheduling and Coordination: Manage patient schedules, coordinate appointments, and ensure timely communication with our clinical staff.
- Patient Communication: Respond to patient inquiries, provide information on treatment options, and address any concerns or issues.
- Administrative Tasks: Maintain accurate records, process payments, and perform other administrative duties as needed.
- Education: High school degree or equivalent.
- Experience: 3 years of customer service experience and 2 years of patient service experience.
- Skills: Proficient in Microsoft Office Suite, excellent problem-solving and de-escalation skills, and bilingual in Spanish.
- Paid Training: Comprehensive training program for new hires.
- Travel Pay: Reimbursement for travel expenses when visiting sister clinics.
- Medical and Dental Benefits: Comprehensive health insurance package.
- 401(k) and Matching: Retirement savings plan with employer matching.
- Paid Time Off: Generous paid time off policy.