Senior Systems Engineer
3 weeks ago
Meriplex Solutions is seeking a highly skilled Sr. Systems Engineer to join our team. As a key member of our technical staff, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our IT infrastructure.
Key Responsibilities- Provide technical support to clients via phone and ticketing system
- Act as a point of contact for escalated tickets and provide timely resolutions
- Collaborate with internal teams to resolve client issues and improve overall service delivery
- Develop and maintain accurate records of client issues and resolutions in our ticketing system
- Stay up-to-date with industry trends and best practices to ensure our clients receive the highest level of service
- 3+ years of experience in a similar role, preferably in a managed service provider environment
- Strong technical knowledge of network infrastructure, including TCP/IP, DNS, and DHCP
- Experience with Kaseya and ConnectWise Automate is highly preferred
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
- Ability to analyze complex technical issues and provide clear, concise solutions
- Proven experience as a lead systems engineer in a managed service provider environment
- Expert knowledge of Microsoft Windows Server Architecture, Active Directory, and GPOs
- Experience with backup products such as Veeam and Datto
Meriplex Solutions offers a competitive salary range of $85k-$110k annually, as well as a comprehensive benefits package, including medical, dental, vision, disability, and 401k. We also offer a quarterly employee incentive program and opportunities for professional growth and development.
We are an equal employment opportunity employer and welcome applications from diverse candidates. Please note that we do not accept unsolicited headhunter and agency resumes.
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